Terms and Conditions Relating to Multi-purpose Credit Vouchers
terms and conditions apply to the supply of White
credit vouchers issued by Apollo Telecoms Limited and the
subsequent exchange of some or all of such credit by anyone who is
authorised to use such credit, for a range of services provided by
independent suppliers under the White Connect, World Calling,
Standard or Mobile Airtime Top-up brands (collectively “White
or the “Services”). These Services are provided by a
number of different suppliers, full details of which can be
obtained via Customer Services (section 9).
who has purchased a White
credit voucher may transfer some or all of such credit to another
user (an “Authorised User”, and collectively with the
purchaser a “User”). Any Authorised User, by accepting
such transfer, has agreed to abide by these Terms & Conditions.
agreement begins, and these Terms and Conditions are effective, and
deemed accepted by the Purchaser and any Authorised Users, when the
credit voucher has been activated:-
via the White
a User entering the unique PIN found on each credit voucher into
App or via telephone keypad.
will be a separate account, and the commencement of a separate
contract, for each credit voucher purchased. Charges (being the
charges for Services used) will be applied to that separate account
until such time as all credit available on that separate account
has been used or expired.
User can exchange credit for the advertised Services, but sometimes
the supply of such Services may be affected by things the supplier
cannot control, for example, the weather, interruptions to services
from their suppliers and faults in other IT networks. Certain
Services may be suspended but we do not have to give notice of such
may be used to purchase Services provided:
are not used, amongst other things, for anything illegal, indecent
they are used for telecommunications services, they are not used
to make offensive or nuisance calls;
relevant laws, regulations and rules are followed;
User provides information reasonably asked for by White
from time to time and does not give any false information;
reasonable instructions given to Users are followed; and
sale proceeds relating to the relevant credit voucher have been
received by us.
of the White
credit voucher will expire:
accordance with the expiry date as set out on the multi-purpose
credit voucher; or
no such expiry date is set out on the multi-purpose credit
voucher, not less than 180 days after the date the voucher was
first used; or
the actual cash received for credit on the multi-purpose credit
voucher has been used up.
refund will be made in respect of any unused credit left on the
multi-purpose credit voucher at the time it expires.
Access to Credit
are deemed to have implicitly permitted Authorised Users to use
some or all of the credit available on a Credit Voucher by:-
them with the relevant PIN code; or
a White Connect number; or
a White Connect phone call via the White
Mobile Airtime Top-up credit to them.
are deemed to have agreed to pay for various White
services by one of the following actions:
the unique PIN allocated to each pre-paid credit voucher and then
making a Standard or World Calling phone call; or
an incoming Connect phone call; or
an incoming White Connect phone call initiated via the White
Calling app; or
a Mobile Airtime Top-up transfer.
will be a separate charge, and the commencement of a separate
contract, for each service purchased. Charges (being the charges
for services used) will be applied to this credit voucher until
such time as all credit available on that credit voucher has been
used or expired.
refer to the White Calling website or the White Calling App for the
telephony services, rates as shown are for accessing Services via
the respective access numbers, are billed in 60 second increments,
(other than for calls lasting longer than 180 & 600 seconds,
where the relevant minute will be billed at 120 seconds), are
applicable 24/7 and include applicable VAT or similar.
Mobile Airtime top up, latest rates and other terms of service can
be found on the White Calling App.
and billing conditions are subject to change without any prior
notice; this may be due to circumstances outside our control, such
as changes to wholesale prices that we are charged by third party
may vary for accessing the Services depending on where you are
calling from and from some public and mobile phones; we recommend
that customers check the relevant access charges with their service
provider before initiating such calls.
charging rates may apply for calls made to some premium numbers,
non-geographical numbers and mobile numbers.
or landline service provider may charge Users for accessing the
Services via our national and international access numbers; we
recommend that you check with your supplier before initiating such
Services. As a matter of policy, we will not intentionally
disconnect any Services provided that there is credit available for
the calls, however it may be possible that Services get
disconnected due to matters beyond our control.
Please clickhere for
the latest surcharge information.
is the Users responsibility to ensure that the recipient mobile
phone number is correctly input before making a Mobile Airtime
Top-up. If you enter the wrong number the transfer will go ahead
and there is no way to reclaim or redirect the Mobile Airtime
Top-up once the instruction has been processed.
are not liable for the execution of any Mobile Airtime Top-up based
on incorrect information. If we have executed a Mobile Airtime
Top-up in accordance with instructions you provided to us, and that
information proves to be incorrect, we are not liable for the
incorrect execution of the Mobile Airtime Top-up.
cost of Mobile Airtime Top-up will vary depending on the amount of
Mobile Airtime Top-up that you wish to send and according to the
denominations displayed in the app. You should carefully check the
total cost of the transaction before you confirm your Mobile
Airtime Top-up transaction.
number of countries around the world have chosen to apply taxes to
incoming Mobile Airtime Top-ups. when sending to a payee in those
countries. The corresponding deduction will be made from the mobile
airtime top-up transaction amount, meaning the payee will get a
lower amount of Mobile Airtime Top-up.
Mobile Airtime Top-up is typically sent within a few seconds by us
to the mobile phone number you provide upon successful payment by
you. Occasionally, there may be a short delay before the relevant
mobile operator applies the Mobile Airtime Top-up to the mobile
obligation in relation to Mobile Airtime Top-up is simply to send
Mobile Airtime Top-up in accordance with your instruction. The
relevant mobile operator will be solely liable to you and the
recipient of the Mobile Airtime Top-up for the provision of mobile
services related to the mobile airtime top-up. Once the Mobile
Airtime Top-up is sent to a mobile phone number, it cannot be
refunded or removed from the phone.
may choose to limit the number of Mobile Airtime Top-ups that can
be performed, or the maximum value of Mobile Airtime Top-ups (the
latter typically due to mobile operator restrictions), over a given
period of time e.g. daily, weekly, monthly.
received by White
may be monitored and recorded. This may be done to improve the
service which is provided, to ensure compliance with practices and
procedures and where, for example, a contract is entered into by
such call and the recording will provide evidence of the
reserves the right to inform you by telephone or any other means of
communication of any products or services relating to this product.
If you do not wish to receive further information please call
Customer Services on 0330 001 1384.
of Personal Information
information may be disclosed to third parties such as the network
service provider for purposes solely connected with the provision
of service via their networks. Where required or requested by law,
regulation or legal process, information may be provided to others,
such as the Police or relevant Government Authorities.
of Your Personal Information
use strict security measures in order to protect personal
information. From time to time, this may include checking User
identity when you telephone us, encrypting data on our websites and
such other measures as necessary in order to ensure compliance with
all applicable legal requirements.
are only liable to Users as set out in this agreement. We have no
other duty or liability to you.
in the case of paragraph 12e, our maximum liability to Users for
something we or anyone who works for us does or does not do will be
limited to the amount actually paid to us for the Services in the 6
month period prior to the date of the event giving rise to the
relevant claim, subject to a maximum of £1,000 for one
incident, or £2,000 for a number of incidents within any 12
are not liable to Users in any way for any loss of income, business
or profits, or for any loss or damage that was not reasonably
foreseeable at the time you entered this agreement. We are not
liable to Users in respect of the products or services ordered from
other companies using our credit voucher.
will not be liable to Users if Services cannot be provided because
of something beyond our control.
in this agreement shall exclude or restrict our liability for death
or personal injury resulting from our gross negligence.
section will apply even after this agreement has ended.
we may suspend White
of the Services exchangeable for credit may be suspended or made
unavailable without warning if:
systems break down or need maintenance;
force majeure event occurs
User does not keep to the conditions of this agreement, or any
other agreement with us;
User damages a network or puts it at risk, or abuses or threatens
are required to comply with an order, instruction or request of
any government body, any emergency service organisation, or any
other person or organisation with the appropriate authority; or
credit voucher is not used for a minimum of 180 days.
can charge reasonable costs incurred by us for reconnecting any
remaining credit on the voucher.
can cancel this agreement immediately if any of the following
User breaches any terms or conditions of service; or
multi-purpose credit voucher has been suspended or disconnected
under 13; or
of the provisos for use of the Services set out in 3 are not
user can cancel this agreement at any time for any reason; we will
action such cancellation within 5 working days of being so
this agreement is cancelled the multi-purpose credit voucher will
be disconnected and Users will not be able to use any of the
a Purchaser decides to cancel this agreement because access to
services are withdrawn or there is any other change to this
agreement, and the account is in credit, we will refund the amount
of such unused and unexpired credit. In order to claim a refund a
Purchase must contact Customer Services within 30 days of the date
of the change. A service charge of £5 will be made for
than as regards Authorised Users, a Purchaser may not assign or
delegate or otherwise deal with any of their rights or obligations
under this Agreement without the prior written consent of White
Calling, such consent not to be unreasonably withheld. White
Calling shall have the right to assign or otherwise delegate all or
any of its rights and obligations under this Agreement to any other
agreement is governed by the laws of Ireland and is subject to the
jurisdiction of the Irish Courts.