SA SERVICES LIMITED – STANDARD TERMS AND CONDITIONS RELATING TO TELEPHONY SERVICES

These terms and conditions apply to the purchase of telecom services by you from SA Services Limited in exchange for some or all the credit remaining on credit vouchers issued by third parties. Throughout these Terms and Conditions, ‘you’ includes any person implicitly or explicitly authorised to purchase telecom services in exchange for credit on such credit vouchers.

  1. Our agreement
    1. This agreement begins, and these Standard Terms and Conditions are effective and deemed accepted, when you agree to pay for telecom services using some or all of the credit available on a multi purpose credit voucher where credit can be exchanged for services provided by ourselves. You are deemed to have agreed to pay for telecom services (and accept the Standard Terms & Conditions issued by the multi purpose credit voucher issuer) by one of the following actions:
      1. entering the unique PIN allocated to each pre-paid credit voucher before making a Standard or World Calling phone call; or
      2. accepting an incoming Connect phone call; or
      3. accepting an incoming White Connect phone call initiated via the White Calling Application.There will be a separate charge, and the commencement of a separate contract, for each telecom service purchased. Charges (being the charges for services that you use) will be applied to this credit voucher until such time as all credit available on that credit voucher has been used or expired.
    2. Providing services
      1. We will try to ensure the services are made available to you, but sometimes they may be affected by things we cannot control, for example, the weather, interruptions to services from suppliers and faults in other IT networks. Certain services may be suspended but we will endeavour to give as much notice of this as practical.
      2. The services are made available provided:
        1. they are not used for anything illegal, immoral or improper;
        2. they are not used to make offensive or nuisance calls;
        3. they are only used with equipment approved for use with our network (and which have not been lost or stolen) and all relevant laws and rules are followed;
        4. you provide information reasonably asked for from time to time and do not give any false information;
        5. all reasonable instructions given to you are followed;
        6. all amounts relating to that element of the credit voucher being used to pay for the telephone call have been received by us.
      3. Charges for Telephony Services
        1. Please refer to the Rates section of this website for the latest rates.
        2. Rates as shown are for accessing services via the respective access numbers, are billed in 60 second increments, (other than for calls lasting longer than 180 & 600 seconds, where the relevant minute will be billed at 120 seconds), are applicable 24/7 and include applicable VAT or similar.
        3. Rates and billing conditions are subject to change without any prior notice; this may be due to circumstances outside our control, such as changes to wholesale prices that we are charged by third party suppliers.
        4. Charges may vary for accessing the service depending on where you are calling from and from some public and mobile phones; we recommend that customers check the relevant access charges with their service provider before initiating such calls.
        5. Different charging rates may apply for calls made to some premium numbers, non-geographical numbers and mobile numbers.
        6. Your service provider may charge you for accessing the service using our national and international access numbers; we recommend that you check with your supplier before initiating such calls. As a matter of policy, S.A. Services will not intentionally disconnect any calls provided that there is credit available for the calls, however it may be possible that calls get disconnected due to matters beyond S.A. Services’ control.
        7. Please click herefor the latest surcharge information.
        8. Bundles – Normal, Reasonable Personal Use: Where you exchange credit on a multi-purpose credit voucher to access a bundle of calls, such bundles are intended for personal use, may not be shared by multiple users and are device specific. Where we provide bundles that have an “unlimited” feature, then the term “unlimited” refers to a level of use that would be deemed reasonable for normal personal usage. Where we believe that the level of minutes, and other patterns of calling, indicate that the service is being used a) for business purposes, b) by multiple or extended family or community users, or c) being used for fraudulent purposes, then we may terminate service or limit the bundle.
      4. Monitoring of calls
        1. Calls received by the Company may be monitored and recorded. This may be done to improve the service that is provided, to ensure compliance with practices and procedures and where, for example, a contract is entered into by such call and the recording will provide evidence of the transaction.
      5. Disclosure of Personal Information
        1. Where we have told you in advance, certain information may be disclosed to third parties such as the network service provider for purposes solely connected with the provision of service via their networks. Where required or permitted by law, information may be provided to others, such as the Police or relevant Government Authorities.
      6. Protection of Your Personal Information
        1. We use strict security measures in order to protect personal information. From time to time, this may include checking your identity when you telephone us, encrypting data on our websites and other measures in order to ensure compliance with all applicable legal requirements. S.A. Services reserve the right to inform you by telephone or any other means of communication of any products or services relating to this product. If you do not wish to receive further information please call Customer Services on 0330 001 1384.
      7. Liability
        1. We are only liable to you as set out in this agreement. We have no other duty or liability to you.
        2. Our maximum liability to you for something we or anyone who works for us does or does not do will be limited to £1,000 for one incident, or £2,000 for a number of incidents within any 12 month period.
        3. We are not liable to you in any way for any loss of income, business or profits, or for any loss or damage that was not reasonably foreseeable at the time you entered this agreement.
        4. We will not be liable to you if services cannot be provided because of something beyond our control.
        5. Nothing in this agreement shall exclude or restrict our liability for death or personal injury resulting from the negligence of SA Services Limited or it’s employees.
        6. This section will apply even after this agreement has ended.
      8. When we may suspend or disconnect the services
        1. Any of the services may be suspended or made unavailable without warning if:
          1. our systems break down or need maintenance;
          2. you do not keep to the conditions of this agreement, or any other agreement with us;
          3. you damage the network or put it at risk, or abuse or threaten our staff; or
          4. we are required to comply with an order, instruction or request of any government body, any emergency service organisation, or any other person or organisation with the appropriate authority.
        2. When the agreement ends
          1. We can cancel this agreement immediately if any of the following happens:
            1. you break an important condition of this agreement or a number of less important conditions;
            2. you break a less important condition of this agreement and do not put it right within 7 days of us asking you to do so; or
            3. any of the provisos for use of the services set out in 2.2 are not complied with.
          2. You can cancel this agreement at any time for any reason.
          3. If this agreement is cancelled we will ask the issuer of your credit voucher to suspend it and you will not be able to use the voucher thereafter to acquire services from us.
        3. General
          1. You may not assign or delegate or otherwise deal with any of your rights or obligations under this Agreement without the express consent of SA Services Limited, such consent not to be unreasonably withheld. SA Services Limited shall have the right to assign or otherwise delegate all or any of its rights and obligations under this Agreement to any other person
          2. This agreement is governed by the laws of Ireland and is subject to the jurisdiction of the Irish Courts.
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