APOLLO TELECOMS LIMITED – STANDARD TERMS AND CONDITIONS RELATING TO MULTI PURPOSE CREDIT VOUCHERS

These terms and conditions apply to the supply to you, the purchaser, of any multi purpose credit vouchers issued by Apollo Telecoms Limited and the subsequent exchange of some or all of such credit, by yourself, or anyone else you have authorised to use such credit, for services being provided by SA Services Limited, and other entities who may provide goods or services in exchange for such credit from time to time. For the purposes of these Terms & Conditions the word ‘you’ shall include any Authorised User where the context so permits; Authorised Users are those individuals, including yourself, who you have transferred to, and authorised to use, some or all of the credit on the credit voucher, and who by accepting such transfer have agreed to abide by these Terms & Conditions.

  1. Our agreement
    1. This agreement begins, and these Standard Terms and Conditions are effective, and deemed accepted by all Authorised Users, when the credit voucher you have purchased has been activated, via a telephone keypad or other approved medium, by an Authorised User entering the unique PIN found on each credit voucher on first use.
    2. There will be a separate account, and the commencement of a separate contract, for each credit voucher purchased. Charges (being the charges for services that you use) will be applied to this account until such time as all credit available on that account has been used or expired.
  2. Providing services
    1. We will try to ensure Authorised Users can exchange credit for the advertised Services, but sometimes the supplier of such Services may be affected by things they cannot control, for example, the weather, interruptions to services from their suppliers and faults in other IT networks. Certain services may be suspended but we will endeavour to give as much notice of this as practical.
    2. Credit may be used by Authorised Users to purchase servcies provided:
      1. they are not used for anything illegal, immoral or improper;
      2. if they are used for telecommunications services, they are not used to make offensive or nuisance calls;
      3. they are only accessed through equipment approved for use with the network, and all relevant laws and rules are followed;
      4. any Authorised User provides information reasonably asked for from time to time and do not give any false information;
      5. all reasonable instructions given to Authorised Users are followed; and
      6. all deposits relating to the relevant credit voucher have been received by us.
    3. Expiry of the Multi Purpose Credit Voucher
      1. Each multi purpose credit voucher will expire either:
        1. In accordance with the expiry date as set out on the multi purpose credit voucher.
        2. If no such expiry date is set out on the multi purpose credit voucher, not less than 180 days after first used.
        3. When the actual cash received for credit on the multi purpose credit voucher has been used up.
        4. No refund will be made in respect of any unused credit left on the multi purpose credit voucher at the time it is expired.
      2. Allowing Access to Credit
        1. You are deemed to have implicitly authorised Authorised Users to use some or all of the credit remaining on a Credit Voucher by:-
          1. providing them with the relevant PIN code; or
          2. calling a White Connect number; or
          3. initiating a White Connect phone call via the White Calling Application; or
          4. transferring airtime credit to them
        2. Monitoring of calls
          1. Calls received by the Company may be monitored and recorded. This may be done to improve the service which is provided, to ensure compliance with practices and procedures and where, for example, a contract is entered into by such call and the recording will provide evidence of the transaction.
        3. Disclosure of Personal Information
          1. Where we have told you in advance, certain information may be disclosed to third parties such as the network service provider for purposes solely connected with the provision of service via their networks. Where required or permitted by law, information may be provided to others, such as the Police or relevant Government Authorities.
        4. Protection of Your Personal Information
          1. We use strict security measures in order to protect personal information. From time to time, this may include checking your identity when you telephone us, encrypting data on our websites and such other measures as necessary in order to ensure compliance with all applicable legal requirements.
        5. Liability
          1. We are only liable to you as set out in this agreement. We have no other duty or liability to you.
          2. Our maximum liability to you for something we or anyone who works for us does or does not do will be limited to £1,000 for one incident, or £2,000 for a number of incidents within any 12 month period.
          3. We are not liable to you in any way for any loss of income, business or profits, or for any loss or damage that was not reasonably foreseeable at the time you entered this agreement. We are not liable to you in respect of the products or services ordered from other companies using our credit voucher.
          4. We will not be liable to you if services cannot be provided because of something beyond our control.
          5. Nothing in this agreement shall exclude or restrict our liability for death or personal injury resulting from the negligence of Apollo Telecoms Limited or it’s employees.
          6. This section will apply even after this agreement has ended.
        6. When we may suspend the multi purpose credit voucher
          1. Any of the services exchangeable for credit may be suspended or made unavailable without warning if:
            1. our systems break down or need maintenance;
            2. you or any Authorised User does not keep to the conditions of this agreement, or any other agreement with us;
            3. you or any Authorised User damages a network or puts it at risk, or abuses or threatens our staff;
            4. we are required to comply with an order, instruction or request of any government body, any emergency service organisation, or any other person or organisation with the appropriate authority; or
            5. you or any Authorised User chooses not to make use of the credit voucher for a minimum of 180 days.
          2. We can charge you for reasonable costs incurred by us for reconnecting any remaining credit on the voucher.
        7. Cancelling the agreement
          1. We can cancel this agreement immediately if any of the following happens:
            1. you or any Authorised User breaks an important condition of this agreement or a number of less important conditions;
            2. you or any Authorised User breaks a less important condition of this agreement and does not put it right within 7 days of being asked to do so;
            3. your multi purpose credit voucher has been suspended or disconnected; or
            4. any of the provisos for use of the services set out in 6 are not complied with.
          2. You can cancel this agreement at any time for any reason.
          3. If this agreement is cancelled your multi purpose credit voucher will be disconnected and you will not be able to use any of the services at all.
          4. If you decide to cancel this agreement because access to services are withdrawn or there is any other change to this agreement, and your account is in credit, we will refund the amount of such unused and unexpired credit. In order to claim your refund you must contact Customer Services within 30 days of the date of the change. A service charge of £5 will be made for refunding credit.
        8. General
          1. Other than as regards Authorised Users, you may not assign or delegate or otherwise deal with any of your rights or obligations under this Agreement without the express consent of Apollo Telecoms Limited, such consent not to be unreasonably withheld. Apollo Telecoms Limited shall have the right to assign or otherwise delegate all or any of its rights and obligations under this Agreement to any other person
          2. This agreement is governed by the laws of Ireland and is subject to the jurisdiction of the Irish Courts.

 

 

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