GLOBECOM SERVICES LIMITED – STANDARD TERMS AND CONDITIONS RELATING TO PRE-PAID CREDIT VOUCHERS

  1. These terms and conditions apply to the supply to you, the purchaser, of any credit vouchers distributed by Globecom Services Limited and the subsequent exchange of some or all of such credit, by yourself or anyone you have authorised to sue such credit, for services being provided by SA Services Limited, Ding, Wrappz UK and ABC Trust or such other entities who may provide goods or services in exchange for such credit from time to time. For the purposes of these Terms & Conditions the word ‘you’ shall include any Authorised User where the context so permits; Authorised Users are those individuals, including yourself, who you have authorised to use some or all of the credit on the account and who have agreed to abide by these Terms & Conditions.

Our agreement

  1. This agreement begins, and these Standard Terms and Conditions are effective and deemed accepted by all Authorised Users, when the credit voucher you use has been activated, via a telephone keypad or other approved medium, by an Authorised User entering the unique PIN found on each credit voucher on first use.
  2. There will be a separate account, and the commencement of a separate contract, for each credit voucher purchased. Charges (being the charges for services that you use) will be applied to this account until such time as all credit available on that account has been used or expired.

Providing services

  1. We will try to ensure the services are made available to you, but sometimes they may be affected by things we cannot control, for example, the weather, interruptions to services from suppliers and faults in other IT networks. Certain services may be suspended but we will endeavour to give as much notice of this as practical.
  2. The services are made available provided:
    1. they are not used for anything illegal, immoral or improper;
    2. if they are used for telecommunications services, they are not used to make offensive or nuisance calls;
    3. they are only used with equipment approved for use with the network (and which have not been lost or stolen) and all relevant laws and rules are followed;
    4. you provide information reasonably asked for from time to time and do not give any false information;
    5. all reasonable instructions given to you are followed;
    6. all deposits relating to the credit voucher have been received by us

Expiry of the Credit Voucher

  1. Each White Calling credit voucher will expire either:
    1. In accordance with the expiry date as set out on the credit voucher.
    2. If no such expiry date is set out on the credit voucher, not less than 180 days after first used.
    3. When the actual cash received for credit on the credit voucher has been used up.
    4. No refund will be made in respect of any unused credit left on the credit voucher at the time it is expired.

Allowing Access to Credit

  1. You are deemed to have implicitly authorised Authorised Users to use credit remaining on a Credit Voucher by:-
    1. providing them with the relevant PIN code; or
    2. calling a White Connect number; or
    3. initiating a White Connect phone call via the White Calling Application; or
    4. transferring airtime credit to them.

Monitoring of calls

  1. Calls received by the Company may be monitored and recorded. This may be done to improve the service which is provided, to ensure compliance with practices and procedures and where, for example, a contract is entered into by such call and the recording will provide evidence of the transaction.

Disclosure of Personal Information

  1. Where we have told you in advance, certain information may be disclosed to third parties such as the network service provider for purposes solely connected with the provision of service via their networks. Where required or permitted by law, information may be provided to others, such as the Police or relevant Government Authorities.

Protection of Your Personal Information

  1. We use strict security measures in order to protect personal information. From time to time, this may include checking your identity when you telephone us, encrypting data on our websites and such other measures as necessary in order to ensure compliance with all applicable legal requirements.

Liability

  1. We are only liable to you as set out in this agreement. We have no other duty or liability to you.
  2. Except in the case of paragraph 15, our maximum liability to you for something we or anyone who works for us does or does not do will be limited to £1,000 for one incident, or £2,000 for a number of incidents within any 12 month period.
  3. We are not liable to you in any way for any loss of income, business or profits, or for any loss or damage that was not reasonably foreseeable at the time you entered this agreement. We are not liable to you in respect of the products or services ordered from other companies using our credit voucher.
  4. We will not be liable to you if services cannot be provided because of something beyond our control.
  5. Nothing in this agreement shall exclude or restrict our liability for death or personal injury resulting from the negligence of Globecom Services Limited or it’s employees.
  6. This section will apply even after this agreement has ended.

When we may suspend or disconnect the services

  1. Any of the services may be suspended or made unavailable without warning if:
    1. our systems break down or need maintenance;
    2. you or any Authorised User does not keep to the conditions of this agreement, or any other agreement with us;
    3. you or any Authorised User does damage the network or put it at risk, or abuse or threaten our staff;
    4. we are required to comply with an order, instruction or request of any government body, any emergency service organisation, or any other person or organisation with the appropriate authority; or
    5. you or any Authorised User does choose not to make use of the credit voucher for a minimum of 90 days.
  2. We can charge you for reasonable costs incurred by us for reconnecting you to the services.

Cancelling the agreement

  1. We can cancel this agreement immediately if any of the following happens:
    1. you or any Authorised User does break an important condition of this agreement or a number of less important conditions;
    2. you or any Authorised User does break a less important condition of this agreement and do not put it right within 7 days of us asking you to do so;
    3. the service providers no longer makes the service available;
    4. your service has been suspended or disconnected under 17; or
    5. any of the provisos for use of the services set out in 5 are not complied with.
  2. You can cancel this agreement at any time for any reason.
  3. If this agreement is cancelled your credit voucher will be disconnected and you will not be able to use any of the services at all.
  4. If you decide to cancel this agreement because charges are increased, services are withdrawn or there is any other change to this agreement, and your account is in credit, we will refund the amount of such unused and unexpired credit. In order to claim your refund you must contact Customer Services within 30 days of the date of the change. A service charge of £5 will be made for refunding credit.

General

  1. Other than as regards Authorised Users, you may not assign or delegate or otherwise deal with any of your rights or obligations under this Agreement without the express consent of Globecom Services Limited, such consent not to be unreasonably withheld. Globecom Services Limited shall have the right to assign or otherwise delegate all or any of its rights and obligations under this Agreement to any other person
  2. This agreement is governed by the laws of Jersey and is subject to the jurisdiction of the Jersey Courts.

SA SERVICES LIMITED – STANDARD TERMS AND CONDITIONS RELATING TO TELEPHONY SERVICES

  1. These terms and conditions apply to the purchase of telecom services by you from SA Services Limited in exchange for some or all the credit remaining on credit vouchers distributed by Globecom Services Limited. Throughout these Terms and Conditions, ‘you’ includes any person implicitly or explicitly authorised to purchase telecom services in exchange for credit on credit vouchers distributed by Globecom Services Limited.

Our agreement

  1. This agreement begins, and these Standard Terms and Conditions are effective and deemed accepted, when you agree to pay for telecom services using some or all of the credit available on a credit voucher distributed by Globecom Services Limited. You are deemed to have agreed to pay for telecom services (and accept the Standard Terms & Conditions issued by Globecom) by one of the following actions:
    1. entering the unique PIN allocated to each pre-paid credit voucher before making a Standard or World Calling phone call; or
    2. accepting an incoming White Connect phone call; or
    3. accepting an incoming White Connect phone call initiated via the White Calling Application.
  2. There will be a separate charge, and the commencement of a separate contract, for each telecom service purchased. Charges (being the charges for services that you use) will be applied to this credit voucher until such time as all credit available on that credit voucher has been used or expired.

Providing services

  1. We will try to ensure the services are made available to you, but sometimes they may be affected by things we cannot control, for example, the weather, interruptions to services from suppliers and faults in other IT networks. Certain services may be suspended but we will endeavour to give as much notice of this as practical.
  2. The services are made available provided:
    1. they are not used for anything illegal, immoral or improper;
    2. they are not used to make offensive or nuisance calls;
    3. they are only used with equipment approved for use with the network (and which have not been lost or stolen) and all relevant laws and rules are followed;
    4. you provide information reasonably asked for from time to time and do not give any false information;
    5. all reasonable instructions given to you are followed;
    6. all deposits relating to that element of the credit voucher being used to pay for the telephone call have been received by us.

Charges for Telephony Services

  1. Please refer to the Rates section of this website for the latest rates.
  2. Rates as shown are for accessing services via the respective access numbers, are billed in 60 second increments, (other than for calls lasting longer than 180 & 600 seconds, where the relevant minute will be billed at 120 seconds), are applicable 24/7 and include applicable VAT or similar.
  3. Rates and billing conditions are subject to change without any prior notice; this may be due to circumstances outside our control, such as changes to wholesale prices that we are charged by third party suppliers.
  4. Charges may vary for accessing the service from some public and mobile phones; we recommend that customers check the relevant charges with their mobile provider before initiating such calls.
  5. Different charging rates may apply for calls made to some premium numbers, non-geographical numbers and mobile numbers.
  6. Your service provider may charge you for accessing the service using our national and international access numbers; we recommend that you check with your supplier before initiating such calls. As a matter of policy, S.A. Services will not intentionally disconnect any calls provided that there is credit available for the calls, however it may be possible that calls get disconnected due to matters beyond S.A. Services’ control.
  7. Please click here for the latest surcharge information.

Monitoring of calls

  1. Calls received by the Company may be monitored and recorded. This may be done to improve the service which is provided, to ensure compliance with practices and procedures and where, for example, a contract is entered into by such call and the recording will provide evidence of the transaction.

Disclosure of Personal Information

  1. Where we have told you in advance, certain information may be disclosed to third parties such as the network service provider for purposes solely connected with the provision of service via their networks. Where required or permitted by law, information may be provided to others, such as the Police or relevant Government Authorities.

Protection of Your Personal Information

  1. We use strict security measures in order to protect personal information. From time to time, this may include checking your identity when you telephone us, encrypting data on our websites and other measures in order to ensure compliance with all applicable legal requirements. S.A. Services reserve the right to inform you by telephone or any other means of communication of any products or services relating to this product. If you do not wish to receive further information please call Customer Services on 0330 001 1384.

Liability

  1. We are only liable to you as set out in this agreement. We have no other duty or liability to you.
  2. Except in the case of paragraph19, our maximum liability to you for something we or anyone who works for us does or does not do will be limited to £1,000 for one incident, or £2,000 for a number of incidents within any 12 month period.
  3. We are not liable to you in any way for any loss of income, business or profits, or for any loss or damage that was not reasonably foreseeable at the time you entered this agreement.
  4. We will not be liable to you if services cannot be provided because of something beyond our control.
  5. Nothing in this agreement shall exclude or restrict our liability for death or personal injury resulting from the negligence of SA Services Limited or it’s employees.
  6. This section will apply even after this agreement has ended.

When we may suspend or disconnect the services

  1. Any of the services may be suspended or made unavailable without warning if:
    1. our systems break down or need maintenance;
    2. you do not keep to the conditions of this agreement, or any other agreement with us;
    3. you damage the network or put it at risk, or abuse or threaten our staff;
    4. we are required to comply with an order, instruction or request of any government body, any emergency service organisation, or any other person or organisation with the appropriate authority; or
    5. we can charge you the reasonable costs incurred by us for reconnecting you to the services.

When the agreement ends

  1. We can cancel this agreement immediately if any of the following happens:
    1. you break an important condition of this agreement or a number of less important conditions;
    2. you break a less important condition of this agreement and do not put it right within 7 days of us asking you to do so; or
    3. any of the provisos for use of the services set out in 5 are not complied with.
  2. You can cancel this agreement at any time for any reason.
  3. If this agreement is cancelled we will ask the issuer of your credit voucher to suspend it and you will not be able to use the voucher thereafter to acquire services from us.
  4. If you decide to cancel this agreement because charges are increased, services are withdrawn or there is any other change to this agreement, and your account is in credit, you must contact Customer Services (contact details are set out on our web site) within 30 days of the date of the change with the original receipt for the purchase of the Credit Voucher and request them to refund any unused and unexpired credit A service charge of £5 will be made for refunding credit.

General

  1. You may not assign or delegate or otherwise deal with any of your rights or obligations under this Agreement without the express consent of SA Services Limited, such consent not to be unreasonably withheld. SA Services Limited shall have the right to assign or otherwise delegate all or any of its rights and obligations under this Agreement to any other person
  2. This agreement is governed by the laws of Ireland and is subject to the jurisdiction of the Irish Courts.

 

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